Refund policy

Refund & Return Policy

At Roshan Crafts, we carefully inspect every shawl before it is packed and dispatched. We want you to receive your shawl exactly as you expected.

100% Refund Guarantee

If you receive a shawl with a genuine manufacturing or product defect, don't worry — we have you covered.

Simply contact us on WhatsApp and send us clear pictures or videos showing the issue. After our team verifies the problem, you will be eligible for a 100% refund of your order amount.

How to Request a Refund

  1. Contact us on WhatsApp as soon as you receive your order
    03424220308.

  2. Send clear pictures or videos showing the issue with the shawl.

  3. Our team will review and verify the issue.

  4. Once the issue is verified, we will confirm your refund.

  5. Your refund will be processed through the agreed payment method.

Important Notes

  • Refunds apply to genuine product defects or issues verified by Roshan Crafts.

  • Please contact us as soon as possible after receiving your order.

  • The shawl should not be washed, altered, damaged, or intentionally misused.

  • Minor variations in color, texture, weave, or pattern may naturally occur, particularly in handmade shawls, and are not considered defects.

  • Refund requests based on personal preference, change of mind, or differences in color due to screen/display settings may not qualify.

Our Promise

If there is a genuine problem with your shawl, we will make it right.

Your trust matters to us, and we stand behind the quality of every shawl we send.